We offer a 2-year guarantee on all Filson items purchased through filson.eu, uk.filson.eu, roe.filson.eu.
If you suspect your purchase isn’t up to our standards, or is defective in any way, we want to make things right.
As long as you contact us within two years from purchase, we’d be happy to help you out with a warranty evaluation.
OUR GUARANTEE COVERS:
- First 2 years from the day of purchase
- Failure of workmanship and craftsmanship
- Failure of materials
- Production defects
Not covered under our guarantee:
Animal damage, chemical damage, damage caused by mishandling via airline or third-party shipping companies, extreme wear, third-party alterations, and customer alterations, or using the item for use other than it’s intended purpose. Likewise, fluctuations in fit, abuse of the product, factory seconds, and disregard for the product care instructions are not covered. Due to the unique nature of Filson Restoration Bags and Old Wolf branded items they cannot replace under our guarantee.
Please contact our Customer Care for any inquiries related to purchases made on Filson.com/eu or Filson.com/uk.
Purchases made from an authorized Filson dealer should be arranged directly with that dealer.
Any inquiries related to purchases made on Filson.com. or any US retail stores. Please contact Filson US Customer Service for more information.
Frequently Asked Questions
Find the answers in our Customer Care FAQs.