Returns
RETURN POLICY
We accept return requests within 14 days with proof of purchase.
*On all orders placed by 24/12/2024, the return period has been extended until 31/01/2025.
Item(s) should be sent back within 5 working days of receipt of the prepaid label.
Item(s) must be intact: they must not have been worn or damaged, they must be clean and with all tags still attached, and include all original, undamaged packaging and any relative accessories received with the order or they may be refused.
Hemmed items, or altered items, may not be returned.
REFUNDS
Refunds will be issued by the original method of payment. We cannot process a return if no purchasing information is available.
Once we receive your return, your refund will be issued within 7 to 12 business days. Your bank or credit card institution may take up to 2 weeks to acknowledge the credit after we process the refund.
EXCHANGES
We do not do direct exchanges. Please return your item(s) for a refund and place a new order online.
RETURN COSTS
A return fee of €15/£15 will be applied. In case of faulty items, no fees will be applied.
Return fees are non-refundable. If you receive a refund, return fees will be deducted from your refund.
RETURN SHIPMENTS
Filson cannot be held responsible for items that are delivered to the wrong address, lost or stolen in transit or otherwise delayed by third-party shipping companies, postal depots, freight forwarders, etc.
RETURN SHIPMENTS TRANSIT TIME
We receive returns at our warehouses usually in 7-14 business days.
Once arrived, any return is subject to quality assurance check.
START A RETURN
To start a return, simply click the below "START A RETURN "button.
If you need assistance please refer to our FAQs or contact our Customer Care.